Grievance Policy
Effective Date: 01 May, 2025
At DotDev Technology (“DotDev”, “we”, “our”, or “us”), we are committed to maintaining a transparent and responsive relationship with our clients, partners, and stakeholders. This Grievance Policy outlines the procedure for raising and resolving concerns related to our services, conduct, data privacy, or other issues of significance.
1. Purpose
The purpose of this policy is to:
- Provide a fair and efficient mechanism for lodging complaints or grievances
- Ensure concerns are addressed in a timely and respectful manner
- Promote trust, accountability, and transparency within all our operations
2. Scope
This policy applies to:
- Clients or customers using our digital products and services
- Business partners and vendors
- Website users and data subjects under applicable data protection laws
- Any stakeholder interacting with DotDev Technology
3. What Constitutes a Grievance?
A grievance may include, but is not limited to:
- Service delivery issues
- Unethical or inappropriate behavior by DotDev representatives
- Breach of privacy, data misuse, or cybersecurity concerns
- Delays in support or communication
- Contractual or legal disagreements
- Accessibility and discrimination complaints
4. How to File a Grievance
You can also submit a complaint using the contact form on our website:
5. Grievance Handling Procedure
Step 1: Acknowledgment
We will acknowledge your grievance within 2 business days of receipt.
Step 2: Investigation
Our Grievance Officer will conduct a thorough review and, if necessary, consult relevant departments to gather facts.
Step 3: Resolution
A formal response and resolution will be provided within 15 business days. If more time is required, we will notify you of the reason and expected resolution timeline.
Step 4: Escalation
If you're unsatisfied with the outcome, you may escalate the matter by replying to the resolution communication or requesting a review by senior management.
6. Confidentiality
All grievances will be handled confidentially. We will only share information internally with employees who need it to resolve your issue. Your identity and details will never be disclosed externally without your explicit consent, unless required by law.
7. Non-Retaliation
DotDev Technology strictly prohibits retaliation against anyone who raises a concern or grievance in good faith. Any such retaliation will be addressed with disciplinary action.
8. Policy Review
This policy is reviewed annually or as required to reflect operational, legal, or technological changes.
9. Contact
For any clarification regarding this policy or the grievance process, please contact:
